Rental Terms & Cancellation Policy
Plain-English terms for every rental: payment, renewal, cancellation, damage and pickup. Questions? Call before you book.
Booking and payment
Rentals are paid in full by credit or debit card when booked. First-time rentals are card-only. Business customers with repeat rentals may ask about invoicing. Every booking comes with an itemized invoice showing the unit, rental period, delivery, pickup, servicing, tax and any rush or extra fees.
Event rentals
Event rentals cover the event window shown on the quote, usually delivery the business day before and pickup the next business day after. Event units arrive cleaned and stocked and are not serviced during a one-day event unless a service visit is booked.
Long-term rentals and renewal
Long-term rentals bill every 28 days. The first cycle includes the one-time delivery charge. The rental renews automatically on the card on file until you ask for pickup. Units are never removed automatically. Cycles are not prorated when a unit is picked up early. Weekly service is included.
Cancellations and refunds
Cancel 48 hours or more before the scheduled delivery for a full refund. Cancel between 48 and 24 hours before delivery for a 50% refund. Cancellations inside 24 hours of delivery, and same-day or rush orders after the truck is dispatched, are not refundable. If we cannot deliver on the booked date, you get a full refund.
Delivery, access and placement
You choose a firm, level spot the truck can reach within about 25 feet, and mark it. You are responsible for gate access, codes and any street, sidewalk, park or event permits. If the driver cannot safely place the unit because the site is blocked, locked or unsafe, a trip fee may apply and the unit may be placed at the nearest safe spot with your approval.
Care and damage
Use the unit only as a restroom. Do not move a unit, add chemicals, or put trash, sharps, paint, concrete or hazardous waste in the tank. Damage from fire, vandalism, tipping caused by moving the unit, graffiti, or misuse may be billed at repair or replacement cost. Report damage or a tipped unit right away.
Extra service, extensions and pickup
Extra service visits are billed at the rate on your quote or invoice. Extensions must be requested before the scheduled pickup. To end a rental, call or email; billing stops on the pickup date.
Weather and safety
We may delay delivery, service or pickup for snow, ice, flooding or unsafe roads. Units should be placed out of flood paths and away from high-wind exposure; we can advise on staking or strapping.
Last updated October 22, 2026. Contact: (914) 515-0804, info@yonkersportapotty.com.